If the problem persists after the first restart, then give it another shot probably 3-5 times utmost and see if it yields positive results. When it’s booted up, launch your messaging app then try to see if it’s already working. Wait for about 30 seconds then press and hold down the Power button again until the device powers on.For starters, here’s how a soft reset or reboot is done on your Moto G5: To make sure this isn’t the case, try to restart your device. It’s possible that your messaging app is glitching and this glitch has prevented the app from performing its main functions to send and receive messages. Second solution: Restart your phone (soft reset).Ī simple restart often resolves minor errors and software issues in mobile devices. Create a test message and see if you can now send and receive messages. Go back to the Main/Start screen and then try to launch the Hangouts app again. Touch to select Hangouts from the list of apps.Touch the All Apps icon from the Home screen.Here’s how to force close or quit Hangouts app on your Moto G5: Doing so will refresh the app and clears any minor glitches affecting the app’s functions. If you are using Hangouts as your default messaging app and this is the first time you have trouble sending or receiving SMS or MMS messages, then try to quit the app and then re-launch or open it again. The Moto G5 comes with pre-installed messaging apps including Hangouts and Messaging app. First solution: Quit and restart your Messaging app. Otherwise, start whenever you’re all set to troubleshoot software problems your Motorola Moto G5. If not, then you’ll need to deal with network issues first. To deal with this issue, I have compiled a rundown of possible solutions and applicable workarounds for you to refer to when you need help in the troubleshooting process.īefore you begin, verify and ensure that your device is connected to your cellular network and that it is getting good signal strength. Potential solutions to fix SMS and MMS problems on your Moto G5Īs you can see, there’s a lot of things that you need to consider when dealing with messaging problems not only on the Moto G5 but also with other smartphones out there, Android or iOS. Software bugs like faulty updates and bad apps installation can also inflict errors to your phone’s messaging functions. Incorrect configuration of message settings is also a possible factor to blame especially when the problem started to surface right after altering some options and settings on the phone. Other people who have encountered similar issue with sending or receiving texts or picture messages found out that the problem was due to a busted SIM card. Another network-related factor that can cause unavailable or inaccessible network is an outage, either due to scheduled maintenance or sudden technical problems affecting network bases, cellular towers, and network systems. Texting problems in mobile devices are often attributed to network errors like when using your device in an area that is already out of your network coverage. Why can’t you send or receive SMS or MMS messages on your Moto G5? However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. Read on and find out what causes this problem to occur and what needs to be done in order to fix them.įor smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If you too are having troubles sending or receiving texts (SMS) or picture messages (MMS) on the same Motorola phone, then this content might be able to help you out. In this post, we will tackle one of the most prevalent problems faced by many owners of the Moto G5 handset and that is with texting. Evident of this are the number of Moto G5 users raising complaints regarding various issues from battery draining, calling, and texting. Overall it’s a fantastic device but just like any others not perfect. Deemed as one of the best budget smartphones in 2017, Motorola’s 5-inch octa-core handset, the Moto G5 is packed with much tech along with good performance and jazzed up design.
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